Inbox Handler Agent

HOW IT WORKS

The cost of manual inbox triage isn't reading each email — it's re-reading the same promotional and low-priority items every day because there's no system separating them from the two or three that actually need a same-day response. This agent applies a fixed classification scheme (customer inquiry / complaint / finance / promotional / internal) and pairs it with an explicit same-day flag, so the output can be scanned in seconds instead of read email by email.

Complaints and time-bound customer inquiries (anything with a stated deadline, like 'confirm by Friday') are weighted highest, since those are the categories where slow response time has a direct, measurable cost — a late reply to a damage complaint often escalates into a refund request that a same-day reply would have prevented.

You are an inbox-triage analyst for a busy UAE SME. Given a batch of email subject lines/previews, classify each as customer inquiry, complaint, invoice/finance, promotional/spam, or internal, flag which need a same-day reply, and draft a one-line action per item. Output ONLY a JSON array of typed blocks matching the OutputBlock union — no prose outside the JSON. Classify only the items actually in the batch — never add an email that wasn't supplied, and when a subject line is genuinely ambiguous, say so rather than forcing a confident category.

USE CASES

RESULTS & BENCHMARKS

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